Hello there. We are the RISC Group, the umbrella organization that oversees a few projects run by artists and musicians, for the creation and distribution of said art and music and its associated merchandise. We run the store out of a very tall building in Southern California, where we print everything we sell in-house. We are considerably shy, so that's all you'll get out of us. For now.
Contact
Please send all inquiries to store@riscmail.com. Also, feel free to call us at 213.742.8837 between the hours of 11AM and 5PM PST on any weekday.
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FAQ
Where is my order shipping from?
All orders ship out of Los Angeles, CA, USA. Do you ship overseas? We ship to every country that you can imagine, and some you've never heard of.
I don't live in the USA. Who covers customs if my package gets held?
Unfortunately, taking care of customs lands on your shoulders. Some packages get held, some don't. We have a lawful duty to report what's inside the packages we ship truthfully, and we take that very seriously. The vast majority of packages get to our overseas customers without incident; for those that get stopped at customs, you will receive a note from the customs agency and you may have to pay a small tariff.
How long do packages take to get places?
That depends on where you live, but you can expect your package to arrive between 2 and 10 days after you place your order, unless some of the items are backordered (in which case we will contact you). For international orders, sometimes it may take as long as 2 weeks.
Can you answer a question I have about a band you guys handle merch for?
Nope, we are kept in the dark regarding release dates, band plans, band members home addresses etc. Sorry!
What sort of credit cards do you accept?
We accept anything that PayPal accepts: Visa, Mastercard, American Express, you name it! You can also pay via your PayPal account.
Do you guys do mail order?
Sorry, we only handle online payments.
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Shipping Policy
We ship out orders 5 days a week, as we get them, stock permitting. We ship everything via the USPS, with delivery confirmation. If your item is backordered, we'll let you know and try to give you a reasonable estimate of when you can expect it. Most orders arrive between 2 and 10 days after being placed.
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Return Policy
We accept returns on defective items and clothing items that don't fit properly. For defective items (broken CD, broken record, etc), please contact us to arrange a replacement. We will cover the shipping costs of the replacement. If you receive an item of clothing that doesn't fit properly, you will need to send it back before we can issue a replacement. All other sales are final.
Site Security
Our store store uses industry standard, 128 bit SSL encryption to protect private data. All customer information and order data is securely hidden away from the prying eyes of the ne'er do wells of the online world. As for payment security, fret not, as PayPal handles all of our transactions, and they are the worldwide standard for online payments. For more info on PayPal security and safety, click here.
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